Privacy Policy

Golvero (“we,” “us,” or “our”) is an ecommerce store wholly owned and operated by ValTerLuX DynastY INC., a corporation registered with the Secretary of State of New York. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes in detail how we collect, use, process, share, retain, and protect the personal information you provide to us or that we collect automatically when you visit, browse, or purchase from our website at www.golvero.com (the “Site”).

This Privacy Policy applies to all users of the Site, including visitors who browse without creating an account, registered account holders, and customers who complete purchases. It also applies to personal information we collect through email, telephone, and other communications with you in connection with the Site. It does not apply to any third-party websites, services, or applications linked from this Site, which have their own privacy policies.

By using this Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please discontinue use of the Site immediately. ValTerLuX DynastY INC. is the data controller responsible for the personal information collected through this Site and assumes full legal responsibility for compliance with applicable privacy and data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other legitimate business reasons. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

2.1 Information You Provide Directly

When you interact with the Site, you voluntarily provide personal information to us. The categories of information you may provide include:

• Identity information: Full legal name, company name (if purchasing on behalf of a business), and date of birth where required for age verification;
• Contact information: Email address, mailing address, billing address, shipping address, and telephone number;
• Account credentials: Username and password (stored in hashed form); security questions and answers;
• Payment information: Credit card or debit card numbers, expiration dates, and security codes (processed and stored securely by our authorized third-party payment processors; we do not store raw payment card data on our servers);
• Order information: Products selected, quantities ordered, gift messages, special delivery instructions, and any other information you provide in connection with placing an order;
• Communications: Messages, emails, chat transcripts, customer service inquiries, product reviews, and any other content you submit to us voluntarily.

2.2 Information Collected Automatically

When you visit the Site, certain technical information is collected automatically through cookies, web beacons, pixel tags, log files, and similar tracking technologies. This may include:

• Internet Protocol (IP) address and geographic location derived from IP;
• Browser type, version, and configuration; operating system and device type;
• Referring URL; pages viewed, time spent on each page, links clicked, and navigation paths;
• Date and time of access; products viewed, added to cart, or purchased;
• Session identifiers and cookie data.

2.3 Transaction and Financial Records

All purchase and billing records, payment authorizations, and financial transaction data generated through the Site are processed and retained by ValTerLuX DynastY INC. as the merchant of record. These records are maintained for accounting purposes, legal compliance, dispute resolution, and regulatory reporting obligations, and are stored in accordance with applicable financial record-keeping laws, including a minimum retention period of seven (7) years.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including credit and fraud prevention agencies, payment processors, shipping carriers, social media platforms, and marketing partners. We may combine this third-party information with information we collect directly from you to enhance our services and to protect against fraud. Such information is handled in accordance with this Privacy Policy.

We use the personal information we collect for the following purposes, each supported by a legitimate legal basis under applicable law:

• Order processing and fulfillment: To process, fulfill, and deliver your orders; to communicate with you about order status, shipping updates, and delivery confirmation; and to manage returns, refunds, and exchanges;
• Account management: To create and maintain your account; to authenticate your identity; and to provide account-related services, such as saved preferences, order history, and password management;
• Payment processing: To authorize, process, and settle payments through our payment processors; to verify your payment information; and to prevent and detect fraudulent transactions;
• Customer support: To respond to your inquiries, questions, and complaints; to resolve disputes; and to provide technical assistance;
• Marketing and communications: To send you promotional emails, product recommendations, special offers, newsletters, and other marketing communications, subject to your opt-in preferences and applicable law;
• Personalization: To tailor your experience on the Site, including displaying products that may be relevant to your browsing and purchase history;
• Site improvement: To analyze usage patterns, monitor Site performance, diagnose technical issues, and improve the functionality, design, and content of the Site;
• Security and fraud prevention: To monitor, detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal or prohibited activities on the Site;
• Legal compliance: To comply with applicable laws, regulations, legal process, court orders, and governmental requests; and to exercise or defend our legal rights;
• Business operations: To conduct internal audits, financial reporting, business planning, and other lawful business purposes.

We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy without first obtaining your consent. We do not sell, rent, or lease your personal information to third parties for their own independent marketing or commercial purposes.

We do not sell, trade, or rent your personal information to third parties for their own independent marketing or commercial purposes. We may share your information with the following categories of recipients, strictly for the purposes described:

• ValTerLuX DynastY INC.: As the parent company and merchant of record, ValTerLuX DynastY INC. receives all transaction data, billing information, and account data necessary to govern, process, and manage the financial and legal operations of Golvero;
• Payment processors: We share your payment information with PCI-DSS compliant third-party payment processors who process card transactions on our behalf. These processors are contractually prohibited from using your payment data for any purpose other than completing the authorized transaction;
• Shipping and logistics carriers: We share your name, shipping address, and order details with shipping carriers to fulfill and deliver your order;
• Technology and service providers: We engage third-party vendors who provide services such as website hosting, cloud storage, email delivery, analytics, customer support platforms, and marketing automation. These vendors are contractually obligated to process your information only on our behalf and in accordance with our instructions;
• Legal and regulatory authorities: We may disclose your information when required by law, subpoena, court order, or other legal process, or when necessary to establish, exercise, or defend legal claims;
• Business transfers: In the event of a merger, acquisition, or sale of assets involving ValTerLuX DynastY INC. or Golvero, your personal information may be transferred to the successor entity as part of that transaction, subject to confidentiality obligations consistent with this Privacy Policy.

In all cases where we share personal information with third parties, we require those parties to maintain appropriate security measures and to use your information only for the specific purposes for which it was shared. We do not permit third-party service providers to share your information with additional parties without our prior written consent.

This Site uses cookies, web beacons, pixel tags, local storage objects, and other similar tracking technologies (collectively, “Cookies”) to enhance your shopping experience, analyze Site usage, remember your preferences, and deliver targeted advertising where applicable.

We use the following categories of Cookies on the Site:

• Strictly necessary Cookies: These Cookies are essential for the basic functionality of the Site, including enabling you to add items to your cart, complete purchases, and log into your account. Without these Cookies, the Site cannot function properly;
• Performance and analytics Cookies: These Cookies collect anonymous information about how visitors use the Site, such as which pages are visited most often and whether users encounter error messages. This information helps us improve the Site;
• Functionality Cookies: These Cookies allow the Site to remember your preferences, such as language settings, previously viewed products, and saved addresses, to provide a more personalized experience;
• Marketing and advertising Cookies: These Cookies track your browsing activity to deliver advertisements that are relevant to your interests and to measure the effectiveness of marketing campaigns.

You may control your Cookie preferences through your browser settings. Most browsers allow you to refuse to accept Cookies, to delete existing Cookies, or to be prompted before a Cookie is stored. Please note that disabling strictly necessary Cookies will prevent you from using certain features of the Site, including the shopping cart and checkout process.

For users in jurisdictions with specific Cookie consent requirements (such as residents of California), we will present you with a Cookie consent notice through which you can manage your preferences for non-essential Cookies.

We retain your personal information for as long as is necessary to fulfill the purposes described in this Privacy Policy and to comply with our legal, regulatory, and contractual obligations. The specific retention period depends on the purpose for which information was collected, the nature of our relationship with you, and applicable legal requirements.

As a general framework: (a) account information is retained for the duration of your account’s existence plus a reasonable period following account closure to address any residual inquiries or claims; (b) order and transaction records are retained for a minimum of seven (7) years from the date of the transaction, in compliance with financial record-keeping laws; (c) customer communications are retained for a period sufficient to allow us to address follow-up inquiries and to demonstrate compliance with applicable law; and (d) marketing preferences and opt-out records are retained indefinitely to honor your preferences and to demonstrate compliance.

When your personal information is no longer needed and no legal obligation requires us to retain it further, we will securely delete or anonymize it in accordance with our data disposal procedures. Anonymous or aggregated data that cannot be used to identify you may be retained indefinitely for business analysis purposes.

You may request deletion of your personal information at any time, subject to our legal obligations to retain certain information. Requests for deletion can be submitted to legal@golvero.com. We will respond to deletion requests within the timeframe required by applicable law.

Depending on your jurisdiction of residence, you may have certain rights with respect to your personal information that we hold. These rights may include:

• Right of access: The right to request a copy of the personal information we hold about you and information about how we process it;
• Right to rectification: The right to request that we correct any inaccurate or incomplete personal information we hold about you;
• Right to erasure: The right to request that we delete your personal information, subject to our legal obligations to retain certain data;
• Right to restriction: The right to request that we restrict the processing of your personal information in certain circumstances;
• Right to data portability: The right to receive your personal information in a structured, commonly used, machine-readable format;
• Right to object: The right to object to the processing of your personal information for direct marketing purposes;
• Right to opt out of sale: Residents of California and other applicable states have the right to direct us not to sell their personal information to third parties.

To exercise any of these rights, please submit a request to legal@golvero.com. We will respond to all verified requests within the timeframe required by applicable law. We may ask you to verify your identity before processing your request to ensure we are disclosing, correcting, or deleting information to or for the correct individual. We will not discriminate against you for exercising any of your privacy rights.

Some of these rights are not absolute and may be subject to limitations where we have a legal obligation or legitimate interest that overrides your right. Where we are unable to fulfill a request in full, we will explain the reason for the limitation.

Golvero and ValTerLuX DynastY INC. implement a multi-layered security program designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include: industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers; PCI-DSS compliant payment processing through certified third-party processors; access controls and authentication requirements for all staff who access customer data; regular security assessments, vulnerability scans, and penetration testing; and secure data storage with encryption at rest for sensitive data fields.

Despite our best efforts to maintain a secure environment, no method of electronic transmission or data storage is completely secure. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures. By using the Site and providing us with your personal information, you acknowledge and accept this inherent risk. In the event of a data security incident affecting your personal information, we will notify you and applicable regulatory authorities as required by law.

You also have a responsibility to help protect your account security. You should use a strong, unique password for your Golvero account; never share your login credentials with any third party; log out of your account when using shared or public devices; and notify us immediately at legal@golvero.com if you suspect any unauthorized activity on your account. We will never ask you for your password via email or telephone.

This Site is intended solely for use by individuals who are eighteen (18) years of age or older. Golvero does not knowingly collect, solicit, or maintain personal information from children under the age of thirteen (13) in the United States, or under any other applicable minimum age required by the laws of the applicable jurisdiction. The Site is not directed at, and we do not knowingly target or market to, children.

If we learn that we have inadvertently collected personal information from a child under the applicable minimum age without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at legal@golvero.com, and we will investigate and take appropriate corrective action.

We encourage parents and guardians to actively supervise their children’s online activity. Users under the age of eighteen (18) may not purchase products through this Site and should not attempt to register for an account or complete any transaction without the direct supervision and consent of a parent or legal guardian.

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, our business operations, applicable laws, or for other legitimate operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes that significantly affect your privacy rights or how we use your personal information, we will provide additional notice through reasonable means, which may include posting a prominent notice on the Site or sending you an email to the address on file.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the Site following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised Privacy Policy, you must stop using the Site and may request deletion of your account and personal information as described in Section 7 above.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Team:

Golvero Privacy Team
Operated by ValTerLuX DynastY INC.
Email: legal@golvero.com
Website: www.golvero.com

We will acknowledge your inquiry within five (5) business days and will provide a full response within the timeframe required by applicable law. If you are not satisfied with our response, you may have the right to file a complaint with the relevant data protection authority in your jurisdiction.

Some web browsers transmit “Do Not Track” (DNT) signals to websites, indicating that you do not want your online activity tracked. Because there is currently no universally accepted standard for how websites should respond to DNT signals, this Site does not currently alter its data collection and use practices in response to DNT browser settings.

However, you may limit certain tracking by managing your cookie preferences as described in Section 5 of this Privacy Policy, or by using browser extensions or privacy tools designed to limit cross-site tracking. If a universal DNT standard is adopted that becomes applicable to us, we will update this Privacy Policy to reflect our compliance.

The Site may include social media features such as share buttons or follow buttons from platforms such as Instagram, Facebook, Twitter/X, Pinterest, or TikTok. These features are operated by third-party social media companies and are subject to those companies’ privacy policies, not this Privacy Policy. When you interact with a Social Media Feature on our Site, the third-party social media company may collect your IP address, browser information, and other data about your visit, and may set a cookie to enable the feature to function properly.

Your interactions with Social Media Features are governed by the privacy policies of the companies providing those features. Golvero and ValTerLuX DynastY INC. are not responsible for the privacy practices or content of any third-party social media platform. We encourage you to review the privacy policies of any social media platform before interacting with its features on our Site.

Golvero is operated from and primarily serves customers in the United States. If you are accessing the Site from outside the United States, please be aware that your personal information will be transferred to, processed in, and stored in the United States. United States data protection laws may differ from the laws of your home country and may not offer the same level of protection as the laws of other jurisdictions.

By using this Site and providing your personal information, you consent to the transfer of your information to the United States and to the processing of your information in accordance with this Privacy Policy. If you are a resident of a jurisdiction with specific cross-border data transfer requirements (such as the EU, UK, or Switzerland), please contact us at legal@golvero.com for information about the legal mechanisms we use to facilitate such transfers in compliance with applicable law.

With your consent or where permitted by applicable law, we may send you promotional emails about new products, special offers, events, and other information. You can opt out of receiving promotional emails from us at any time by: (a) clicking the “Unsubscribe” or “Manage Preferences” link included at the bottom of every marketing email; or (b) contacting us directly at legal@golvero.com with “Unsubscribe” in the subject line.

Even after you opt out of promotional emails, we will continue to send you transactional and operational emails that are necessary to manage your account and fulfill your orders, such as order confirmations, shipping notifications, password reset emails, and important account security alerts. These transactional emails are not subject to opt-out because they are integral to the services you have requested from us.

We will process your opt-out request within ten (10) business days. If you continue to receive promotional emails after this period, please check your spam or junk folder and contact us if the issue persists.

As a company operated by ValTerLuX DynastY INC., a New York-registered corporation, we comply with all applicable New York privacy laws, including the SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), which requires us to implement and maintain reasonable data security measures and to notify affected individuals in the event of a data breach involving their private information.

Residents of California are entitled to additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, and disclose about you; the right to delete personal information we hold about you, subject to certain exceptions; the right to opt out of the sale or sharing of your personal information; the right to correct inaccurate personal information; and the right not to be discriminated against for exercising your privacy rights. To exercise any of these rights, California residents may submit a verifiable consumer request to legal@golvero.com.

For California “Shine the Light” law purposes, we do not share personal information with third parties for those parties’ own direct marketing purposes without your prior consent. Residents of other states including Virginia, Colorado, Connecticut, and Texas may also have privacy rights under applicable state law; we will process requests from residents of those states in accordance with the applicable statute.