Legal Documentation — Golvero
By accessing, browsing, registering an account on, or otherwise using the Golvero website located at www.golvero.com (the “Site”), you acknowledge that you have read these Terms of Use (“Terms”) in their entirety, that you understand them, and that you agree to be legally bound by them along with our Privacy Policy, Legal Disclaimer, and all applicable federal, state, and local laws and regulations. These Terms constitute a legally binding agreement between you, whether an individual or a legal entity, and Golvero and its governing parent, ValTerLuX DynastY INC..
Golvero is a wholly owned ecommerce subsidiary of ValTerLuX DynastY INC., a corporation registered with the Secretary of State of New York. ValTerLuX DynastY INC. legally governs all billing, merchant processing, financial settlement, legal compliance, and operational oversight for all transactions conducted through this Site. When these Terms reference obligations, rights, or liabilities of Golvero, those obligations, rights, and liabilities extend to and are ultimately borne by ValTerLuX DynastY INC. as the governing corporate entity.
If you do not agree to each and every provision of these Terms, you are expressly prohibited from accessing or using this Site in any capacity and must immediately discontinue any existing use. Your continued access to or use of the Site following the posting of any updates, modifications, or revisions to these Terms constitutes your irrevocable and unconditional acceptance of those changes as of the date they are published. It is your responsibility to review these Terms each time you visit the Site.
These Terms apply to all visitors, registered users, customers, and any other person who accesses or uses the Site in any manner, whether through a web browser, mobile device, API, or any other means of access. Access to the Site may be revoked at any time without notice if Golvero or ValTerLuX DynastY INC. determines, in their sole and absolute discretion, that you have violated any provision of these Terms or that your continued access is not in the best interests of the business or its customers.
Nothing in these Terms shall be construed to create a partnership, joint venture, employment, franchise, or agency relationship between you and Golvero or ValTerLuX DynastY INC.. You acknowledge that no oral or written representations made outside the four corners of this document shall have any legal effect.
Golvero is an ecommerce retail store owned, operated, and managed exclusively by ValTerLuX DynastY INC., a New York-registered corporation. Golvero was established for the purpose of offering products directly to individual consumers and business customers through an online storefront accessible at www.golvero.com. Golvero is not a third-party marketplace; it does not allow, permit, or facilitate independent sellers to list, promote, or sell products through its platform.
Every product offered on this Site is listed, priced, stocked, and fulfilled by Golvero under the full operational authority and governance of ValTerLuX DynastY INC.. All customer-facing communications, order confirmations, shipping notifications, and billing statements are issued by Golvero as an operational brand of ValTerLuX DynastY INC.. Any dispute, claim, legal notice, or matter arising from a transaction on this Site is governed by and subject to resolution under the policies and jurisdiction of ValTerLuX DynastY INC..
ValTerLuX DynastY INC. is the merchant of record for all financial transactions processed through this Site. This means that your credit card, debit card, or other payment method will reflect a charge from ValTerLuX DynastY INC. rather than from Golvero individually. This arrangement is consistent with standard subsidiary-parent ecommerce structures and does not alter any of your rights as a consumer.
Golvero reserves the right to expand, modify, discontinue, or restrict any products, services, or features offered through this Site at any time, with or without prior notice. Changes to the product catalog, pricing structure, or service offerings do not constitute an amendment to these Terms and do not require a revised Terms agreement unless they materially affect your legal rights.
The registered business address, tax identification, and all regulatory filings associated with Golvero transactions are managed and held by ValTerLuX DynastY INC.. For any legal, regulatory, or corporate inquiries, all correspondence should be directed to the Legal Department of ValTerLuX DynastY INC. at legal@golvero.com.
Access to and use of this Site is restricted to individuals who are at least eighteen (18) years of age and who possess the legal capacity to enter into binding contracts under applicable federal and state law. Minors under the age of eighteen (18) are strictly prohibited from registering accounts, placing orders, or using any features of this Site without the direct supervision and express consent of a parent or legal guardian who accepts full responsibility for the minor’s use.
If you are accessing or using this Site on behalf of a corporation, limited liability company, partnership, or any other legal entity, you represent and warrant that: (a) you have full legal authority to bind that entity to these Terms; (b) the entity is validly organized and in good standing under the laws of its jurisdiction of formation; and (c) your use of the Site on behalf of the entity is authorized under the entity’s governing documents. In such cases, all references to “you” and “your” in these Terms refer to that entity and its authorized representatives jointly and severally.
By using this Site or completing a purchase, you affirmatively represent and warrant that all registration information you submit is truthful, accurate, current, and complete. You agree to maintain and promptly update your account information to keep it accurate at all times. Providing false, misleading, or incomplete information in connection with account registration or order placement is a violation of these Terms and may result in immediate account termination and referral to appropriate authorities where fraud is involved.
Geographic eligibility may vary. Certain products sold through Golvero may be subject to export control laws, import restrictions, or local regulations that vary by jurisdiction. It is your responsibility to ensure that ordering and receiving the specific products you select is lawful in your jurisdiction. Golvero and ValTerLuX DynastY INC. make no representation that all products offered on this Site are legal, available, or appropriate for purchase in all locations.
Golvero reserves the right, in its sole discretion and at any time, to refuse service, terminate accounts, restrict purchases, or cancel orders for any reason, including but not limited to: violation of these Terms, suspected fraud or abuse, non-payment, or any behavior that Golvero or ValTerLuX DynastY INC. determines to be harmful to the Site, its users, or the brand integrity of either entity.
You are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and use this Site solely for the purpose of browsing products offered by Golvero and making legitimate purchases for personal, household, or authorized business use in accordance with these Terms. This license does not extend to any commercial exploitation of the Site’s content, technology, data, or infrastructure.
You expressly agree that you will not, under any circumstances, engage in any of the following prohibited activities:
Violations of this Section may result in immediate suspension or permanent termination of your account and access to the Site, cancellation of any pending orders, and pursuit of all available legal remedies by Golvero and ValTerLuX DynastY INC., including civil and criminal remedies. Golvero and ValTerLuX DynastY INC. reserve the right to cooperate fully with any law enforcement authority or court order requesting disclosure of the identity of any person engaging in any prohibited activity.
The enumeration of prohibited activities in this Section is illustrative and not exhaustive. Golvero reserves the right to remove any content, refuse any transaction, or take any technical or legal action necessary to protect the Site and its users from abuse at any time and without notice.
All orders placed through this Site are subject to acceptance by Golvero and the availability of the ordered products. The receipt of an order confirmation email does not constitute acceptance of your order by Golvero. Order acceptance occurs only when the ordered product has been shipped and a shipping confirmation has been sent to you. Golvero reserves the right to refuse, modify, or cancel any order at any time, including after confirmation, without liability to you.
All billing and merchant transaction processing is conducted by ValTerLuX DynastY INC. as the authorized merchant of record. By completing a purchase on this Site, you expressly authorize ValTerLuX DynastY INC. to charge your designated payment method — including credit card, debit card, digital wallet, or any other accepted payment instrument — for the full purchase price of the ordered items, plus any applicable taxes, shipping charges, handling fees, and other charges displayed at the time of checkout. All prices are stated in U.S. dollars.
You represent and warrant that: (a) any payment information you provide is true, accurate, and complete; (b) you are legally authorized to use the payment method you provide; and (c) your use of that payment method will not violate any applicable laws or the terms of your agreement with the issuing financial institution. Providing false or unauthorized payment information is a material breach of these Terms and may constitute fraud under applicable law.
Golvero employs industry-leading third-party payment processors to handle payment transactions securely. Your payment information is transmitted using SSL/TLS encryption technology and is never stored in unencrypted form on Golvero’s servers. However, by authorizing payment, you consent to the sharing of necessary payment details with the relevant payment processor for the sole purpose of completing your transaction.
In the event of a payment dispute, chargeback, or reversal initiated by you or your financial institution, Golvero and ValTerLuX DynastY INC. reserve the right to: (a) suspend or terminate your account pending resolution; (b) recover the disputed amount through all legally available means, including collection proceedings; and (c) report fraudulent chargebacks to the appropriate credit reporting agencies. Customers are encouraged to contact Golvero at legal@golvero.com before initiating any chargeback to allow for informal resolution.
Promotional codes, discount vouchers, and special offers are subject to their individual terms and may not be combined with other offers unless expressly stated. Golvero reserves the right to cancel or modify any promotion at any time. Promotional benefits are non-transferable, have no cash value, and expire as specified in the offer terms.
All prices displayed on this Site are denominated in United States dollars and are subject to change without prior notice. Golvero and ValTerLuX DynastY INC. make commercially reasonable efforts to ensure that all prices displayed on the Site are accurate and up-to-date. However, errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, data entry error, or system fault, Golvero reserves the right to: (a) cancel the order and issue a full refund; (b) contact you to confirm whether you wish to proceed at the corrected price; or (c) decline to honor the erroneous price without liability.
You are solely responsible for any and all applicable federal, state, local, or foreign sales tax, use tax, value-added tax, goods and services tax, customs duties, excise taxes, or any similar charges that may be levied on your purchase. Applicable taxes will be calculated based on the shipping destination you provide and will be displayed at checkout prior to final order confirmation. Tax laws change frequently; Golvero reserves the right to adjust tax collection practices without prior notice to comply with applicable law.
Product availability is subject to change at any time and without notice. The display of a product on this Site does not constitute a guarantee of its availability. In the event that a product you have ordered becomes unavailable after your order has been placed, Golvero will notify you promptly and issue a full refund for the unavailable item(s). Golvero does not engage in indefinite back-ordering without your express consent and will not substitute products without prior approval.
Golvero reserves the right to impose quantity limits on orders, to restrict or prohibit sales to dealers, resellers, or distributors, and to refuse service to any individual or entity at its discretion. Bulk or wholesale purchasing arrangements are not available through the standard Site interface and must be negotiated directly with ValTerLuX DynastY INC.’s sales department.
All content available on or through this Site — including but not limited to the Golvero and ValTerLuX DynastY INC. names, logos, trade dress, trademarks, service marks, text, graphics, photographs, illustrations, video clips, audio recordings, downloadable materials, product descriptions, data compilations, and software — is the exclusive property of Golvero, ValTerLuX DynastY INC., or their respective licensors and is protected under applicable United States and international copyright, trademark, trade secret, patent, and other intellectual property laws.
You are granted a limited, revocable, non-exclusive, non-transferable license to access the Site and view its content solely for personal, non-commercial purposes in connection with browsing and purchasing products. This license expressly does not include the right to: (a) reproduce, distribute, transmit, display, sell, or create derivative works from any Site content without the prior express written consent of ValTerLuX DynastY INC.; (b) use any meta tags or hidden text containing Golvero’s or ValTerLuX DynastY INC.’s trademarks; (c) frame or mirror the Site or any portion thereof; (d) use automated means to access, harvest, or index Site content; or (e) remove, alter, or obscure any copyright, trademark, or other proprietary notices embedded in the Site or its content.
All trademarks, service marks, and trade names appearing on this Site are proprietary to Golvero or ValTerLuX DynastY INC., or used under license. Nothing on this Site grants you any right or license to use any trademark without the prior written permission of the mark’s owner. Unauthorized use of any trademark displayed on this Site may constitute trademark infringement under applicable law and may expose you to civil and criminal penalties.
If you believe that any content on this Site infringes your copyright or other intellectual property rights, please notify ValTerLuX DynastY INC.’s designated agent at legal@golvero.com with: (a) a detailed description of the allegedly infringing material; (b) the location of the material on the Site; (c) your contact information; (d) a statement of good faith belief that the use is unauthorized; and (e) a sworn statement that the information in your notice is accurate and that you are the rights holder or authorized to act on their behalf. Golvero and ValTerLuX DynastY INC. will respond to valid DMCA takedown notices in accordance with applicable law.
Any feedback, suggestions, ideas, or other submissions you provide to Golvero regarding the Site or its products shall become the exclusive property of ValTerLuX DynastY INC. without compensation to you. By submitting any such feedback, you irrevocably assign to ValTerLuX DynastY INC. all rights, title, and interest in and to such submissions and waive any moral rights you may have in them.
Certain features of this Site, including order history tracking, saved shipping addresses, and account-based promotions, require you to register and maintain an account. To create an account, you must provide a valid email address, a secure password, and such other information as Golvero may request from time to time. You agree to provide accurate, current, and complete information during the registration process and to update that information as necessary to keep it accurate and current at all times.
You are solely and exclusively responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to take all reasonable steps to prevent unauthorized access to your account, including the use of a strong, unique password and the prompt notification to Golvero if you suspect any unauthorized use or breach of your account security. Golvero shall have no liability whatsoever for any loss, damage, or harm arising from your failure to maintain the security of your account credentials.
You agree that you will not share, sell, transfer, or assign your account to any other person or entity. Each account is personal to the registered user and may only be used by that individual. If you are creating an account on behalf of a business entity, you are responsible for all activity conducted through the account by employees, contractors, or agents authorized to act on the entity’s behalf.
Golvero reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without notice, for any reason, including but not limited to: violation of these Terms; suspected fraudulent, abusive, or illegal activity; requests from law enforcement or regulatory authorities; prolonged inactivity; or technical or security concerns. Account termination does not relieve you of any obligations or liabilities incurred prior to termination.
Upon account termination, your right to access and use the Site and any account-related features immediately ceases. Golvero has no obligation to retain or provide you with a copy of any account data following termination. Any outstanding orders or pending transactions at the time of account termination will be processed or cancelled in accordance with these Terms and applicable law.
This Site may contain hyperlinks to websites, applications, services, or content that are owned and operated by third parties, including payment processors, shipping carriers, review platforms, and social media networks (“Third-Party Sites”). These links are provided solely as a convenience to you and do not constitute an endorsement, sponsorship, or recommendation by Golvero or ValTerLuX DynastY INC. of the content, products, services, or practices of those Third-Party Sites.
Golvero and ValTerLuX DynastY INC. have no control over, and assume no responsibility or liability for, the content, accuracy, legality, privacy practices, or data security of any Third-Party Site. The fact that a link to a Third-Party Site appears on this Site does not mean that Golvero or ValTerLuX DynastY INC. approves of, endorses, or has any affiliation with that site or its operators.
When you access or use a Third-Party Site, you do so entirely at your own risk. You are subject to that site’s own terms of service and privacy policy. We strongly encourage you to read those documents carefully before providing any personal information or making any purchases through a Third-Party Site. Golvero is not responsible for any loss, harm, or damage of any kind arising from your access to or use of any Third-Party Site.
If you discover that a third-party link on this Site is broken, outdated, or leads to content that you believe is inappropriate or harmful, please report it to us at legal@golvero.com and we will investigate the matter promptly.
THIS SITE, AND ALL PRODUCTS, CONTENT, SERVICES, INFORMATION, AND MATERIALS AVAILABLE THROUGH IT, ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOLVERO AND VALTERLUX DYNASTY INC. EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.
Golvero and ValTerLuX DynastY INC. do not represent or warrant that: (a) the Site will meet your specific requirements or expectations; (b) the Site will be uninterrupted, timely, secure, reliable, or error-free; (c) any errors or defects in the Site will be corrected; (d) the Site or the server(s) on which it operates are free from viruses, worms, malware, ransomware, or other harmful components; (e) product descriptions, images, pricing, or other content on the Site are accurate, complete, reliable, current, or error-free; or (f) the results obtained from the use of the Site will be accurate, reliable, or satisfactory.
You acknowledge that you use this Site and purchase products through it entirely at your own risk. Golvero makes no warranty regarding the quality, suitability, safety, or performance of any product purchased through the Site beyond any express product warranty provided separately in writing by the manufacturer of that product.
Some jurisdictions do not allow the exclusion of certain implied warranties. To the extent that any such implied warranty cannot be excluded under applicable law, it is limited in duration to the shortest period permitted by law. Nothing in this disclaimer affects any statutory rights you may have as a consumer that cannot be contractually waived.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GOLVERO, VALTERLUX DYNASTY INC., OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THIS SITE; (B) ANY PRODUCT OR SERVICE PURCHASED THROUGH THIS SITE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) ANY CONTENT OBTAINED FROM THE SITE; OR (E) ANY OTHER MATTER RELATING TO THIS SITE, REGARDLESS OF THE FORM OF ACTION AND WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF GOLVERO OR VALTERLUX DYNASTY INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Without limiting the foregoing, Golvero and ValTerLuX DynastY INC. specifically disclaim any liability for: loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of data, loss of use of any system or technology, and any other economic or commercial loss of any nature, whether direct or indirect.
In no event shall the cumulative, aggregate, total liability of Golvero and ValTerLuX DynastY INC. to you for all claims of any kind arising out of or relating to these Terms or your use of the Site exceed the greater of: (a) the total amount actually paid by you to Golvero in the twelve (12) calendar months immediately preceding the event giving rise to the claim; or (b) one hundred dollars ($100.00 USD).
This limitation of liability reflects a reasonable allocation of risk between you and Golvero / ValTerLuX DynastY INC.. You acknowledge that these limitations are an essential element of the basis of the bargain between the parties. Certain jurisdictions do not permit the exclusion or limitation of incidental or consequential damages; in such jurisdictions, the limitations above shall apply to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Golvero, ValTerLuX DynastY INC., and each of their respective officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, losses, liabilities, judgments, damages, fines, penalties, costs, and expenses (including, without limitation, reasonable attorneys’ fees, court costs, and settlement costs) arising out of or in connection with: (a) your use of, access to, or reliance upon this Site or any product or service purchased through it; (b) your violation of any provision of these Terms; (c) your violation of any applicable law, rule, or regulation; (d) your infringement of any intellectual property right, privacy right, publicity right, or other right of any third party; or (e) any content or information you submit, post, or transmit through the Site.
Golvero and ValTerLuX DynastY INC. reserve the right, at their own expense, to assume exclusive control and direction of the defense of any claim for which indemnification is sought under this Section, in which case you agree to cooperate fully and to provide all information and assistance reasonably requested. You may not settle any claim that imposes any liability, obligation, restriction, or cost on Golvero or ValTerLuX DynastY INC. without the prior written consent of an authorized officer of ValTerLuX DynastY INC..
Your obligations under this Section shall survive the termination of your account and your cessation of use of the Site. Nothing in this indemnification provision shall be construed to limit or exclude any other right or remedy available to the Indemnified Parties under applicable law or equity.
These Terms of Use, and any dispute, controversy, or claim arising out of or relating to these Terms or their subject matter, formation, validity, performance, breach, or termination (“Dispute”), shall be governed by and construed exclusively in accordance with the laws of the State of New York, United States of America, without regard to any conflict-of-law principles that would cause the laws of any other jurisdiction to apply. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any transaction governed by these Terms.
Any and all legal actions or proceedings arising out of or relating to these Terms, the Site, or any product or service purchased through the Site shall be brought exclusively in the state courts of the State of New York or in the United States District Court for the applicable federal district in New York. You hereby irrevocably and unconditionally consent to, and waive any objection to, the exercise of personal jurisdiction over you by those courts and the laying of venue in New York.
Before initiating any formal legal proceeding, you agree to engage in good-faith informal dispute resolution. You must first send written notice to Golvero at legal@golvero.com describing the nature and basis of your claim and the specific relief sought. Golvero and ValTerLuX DynastY INC. shall have thirty (30) calendar days from receipt of such notice to attempt to resolve the Dispute informally. If the parties are unable to reach a mutually acceptable resolution within that period, either party may pursue its legal remedies as provided in these Terms.
To the fullest extent permitted by applicable law, any claim arising out of or related to these Terms must be brought within one (1) year after the claim accrues. Any claim not brought within this period is permanently barred. If any Dispute is ultimately submitted to a court of competent jurisdiction, you agree that such proceeding shall be conducted solely on an individual basis and not on a class, collective, or consolidated basis, and you hereby waive any right to participate as a plaintiff or class member in any purported class action or representative proceeding.
Golvero and ValTerLuX DynastY INC. reserve the right to modify, update, revise, supplement, or otherwise change these Terms at any time and for any reason at their sole and absolute discretion. Changes to these Terms take effect immediately upon publication of the revised Terms on this Site. The “Last Updated” date displayed at the top of this page will be revised to reflect the date of the most recent changes.
It is your sole responsibility to review these Terms each time you access or use the Site. No specific notice of changes will be given to you beyond the update of the “Last Updated” date, although Golvero may, at its option, provide additional notification of material changes via email or on-site banner where it deems such notice appropriate. Your continued access to or use of the Site following any modification of these Terms constitutes your irrevocable acceptance of and agreement to be bound by the revised Terms.
If any revision to these Terms is not acceptable to you, your sole remedy is to immediately discontinue access to and use of the Site and, if applicable, to close your account. No refunds or other compensation will be provided as a result of your decision to discontinue use due to a change in these Terms, except as required by applicable law.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, void, unenforceable, or contrary to applicable law, such provision shall be deemed severed from these Terms and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect. The severed provision shall be replaced with a valid and enforceable provision that most nearly reflects the original intent of the severed provision.
These Terms, together with the Privacy Policy, Legal Disclaimer, and any other legal notices, policies, or agreements expressly incorporated by reference herein and published by Golvero on the Site, constitute the entire agreement between you and Golvero / ValTerLuX DynastY INC. with respect to your use of this Site and the purchase of products through it. These Terms supersede and extinguish all prior and contemporaneous agreements, representations, warranties, understandings, and communications between the parties, whether written or oral, relating to the subject matter hereof.
No modification or amendment to these Terms shall be effective unless made in writing by an authorized officer of ValTerLuX DynastY INC.. No waiver by Golvero or ValTerLuX DynastY INC. of any provision of these Terms shall be effective unless made in a written instrument signed by an authorized officer of ValTerLuX DynastY INC., and no such waiver shall constitute a waiver of any other or subsequent breach of the same or any other provision.
If you have any questions, concerns, feedback, or requests regarding these Terms of Use, your rights and obligations as a user of this Site, or any product or transaction conducted through Golvero, you may contact us through the following channels:
Golvero Legal Department
Operated by ValTerLuX DynastY INC.
Email: legal@golvero.com
Website: www.golvero.com
Correspondence sent to the Legal Department will be reviewed and acknowledged within a commercially reasonable time. For urgent matters — including reports of unauthorized access, suspected fraud, or intellectual property infringement — please clearly mark your communication as “Urgent” in the subject line.
For general customer service inquiries, including order status, shipping questions, or return requests, please contact Golvero through the customer support portal available on the Site. The Legal Department email address is reserved for legal, compliance, and formal business inquiries only.
Golvero is committed to ensuring that every customer is satisfied with their purchase. If for any reason you are not fully satisfied with a product you have purchased through this Site, you may request a return or exchange subject to the conditions and procedures set forth in this Section and in Golvero’s full Return Policy, which is incorporated into these Terms by reference and available on the Site.
To be eligible for a return, the following conditions must be satisfied: (a) the return request must be submitted within thirty (30) calendar days of the delivery date as confirmed by carrier tracking; (b) the product must be in its original, unused, unwashed, and undamaged condition; (c) all original packaging, tags, labels, accessories, and documentation must be included with the return; and (d) the product must not fall within a category specifically excluded from the return policy, including final-sale items, digital or downloadable products, custom-ordered merchandise, perishable goods, and products marked as non-returnable on their product pages.
To initiate a return, you must contact Golvero at legal@golvero.com with your order number, a description of the item(s) being returned, and your reason for the return. Golvero will respond with return authorization instructions within five (5) business days. Products returned without a valid return authorization may be refused and returned to the sender at the sender’s expense.
Approved refunds will be processed to the original payment method within seven (7) to ten (10) business days of Golvero’s receipt and verification of the returned item(s). Original shipping charges are non-refundable unless the return is due to a defective product or an error by Golvero. Return shipping costs are the responsibility of the customer unless otherwise specified by Golvero at the time of return authorization.
Order cancellations are only possible for orders that have not yet been shipped. To request a cancellation, contact us immediately at legal@golvero.com. Once an order has entered the shipping process, it cannot be cancelled and must instead be processed as a return after delivery in accordance with this Section.
Golvero ships products to addresses within the continental United States, Alaska, Hawaii, and, where available, to select international destinations. Shipping availability, estimated delivery timeframes, applicable shipping rates, and eligible carriers are presented to you at checkout based on your shipping address and the items in your order. All shipping information is provided for informational purposes and does not constitute a guarantee of delivery by a specific date.
Risk of loss and title to all products purchased through this Site transfer from Golvero to you at the point of delivery to the carrier. Once a package has been handed off to the designated shipping carrier and a tracking number has been generated, Golvero and ValTerLuX DynastY INC. are no longer responsible for the physical custody of the item. Loss, theft, damage, or delay occurring after carrier handoff is the carrier’s responsibility, and claims must be pursued directly with the carrier. However, Golvero will use commercially reasonable efforts to assist you in filing and resolving carrier claims where possible.
Delivery times are estimates only and are subject to change due to carrier capacity, weather conditions, customs processing for international orders, public holidays, or other circumstances beyond Golvero’s control. Golvero and ValTerLuX DynastY INC. shall not be liable for any loss, damage, cost, or expense arising from any delay in delivery. Estimated delivery times do not constitute contractual commitments and are not guarantees.
For international shipments, you are solely responsible for all applicable import duties, customs fees, taxes, tariffs, or other charges levied by your country of destination. These charges are not included in the purchase price or shipping fee charged by Golvero and are your responsibility to pay at the time of delivery. Golvero is not responsible for delays resulting from customs clearance procedures.
If a package is returned to Golvero due to an undeliverable address, refusal of delivery, or failure to collect from a carrier facility, Golvero will contact you to arrange re-shipment at your expense or to issue a refund minus the original shipping costs. Products held by carriers for excessive periods without pickup may be returned to Golvero and treated as abandoned.
By creating an account on this Site, placing an order, or otherwise providing your email address to Golvero, you consent to receive electronic communications from Golvero and ValTerLuX DynastY INC.. These communications may include: (a) transactional messages such as order confirmations, payment receipts, shipping notifications, and delivery confirmations; (b) account-related communications such as password reset requests, account activity alerts, and policy update notifications; and (c) marketing communications such as promotional offers, product announcements, and newsletters, subject to your opt-in status where required by applicable law.
You agree that all agreements, notices, disclosures, invoices, and other communications provided to you by Golvero and ValTerLuX DynastY INC. in electronic form satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the E-SIGN Act and the New York Electronic Signatures and Records Act (ESRA).
You may opt out of marketing and promotional email communications at any time by clicking the “Unsubscribe” link included at the bottom of any marketing email, by logging into your account and updating your communication preferences, or by emailing us at legal@golvero.com. Please note that opt-out requests for marketing emails may take up to ten (10) business days to process. Opting out of marketing communications does not affect your receipt of transactional and account-related communications, which are required for the operation of your account and cannot be opted out of while your account remains active.
You are responsible for ensuring that your email address on file with Golvero is current and accessible. Golvero is not responsible for undelivered communications resulting from an invalid, outdated, or blocked email address.
Neither Golvero nor ValTerLuX DynastY INC. shall be in breach of these Terms, nor shall either be liable for any delay in performance or failure to perform any obligation under these Terms, to the extent that such delay or failure is caused by circumstances beyond their reasonable control (“Force Majeure Event”). A Force Majeure Event includes, without limitation: acts of God; fire, flood, earthquake, storm, hurricane, or other natural disaster; epidemic, pandemic, or public health emergency declared by a governmental authority; war, armed conflict, terrorism, invasion, insurrection, or civil unrest; governmental action, sanction, embargo, or regulation; labor disputes, strikes, or work stoppages; failure of third-party infrastructure including the internet, power grids, or telecommunications networks; or any other event beyond the reasonable control of Golvero or ValTerLuX DynastY INC..
In the event of a Force Majeure Event, Golvero will notify you as promptly as reasonably practicable and will provide updates on the expected duration and impact of the Force Majeure Event. Golvero will use commercially reasonable efforts to resume normal operations as quickly as possible. During the continuation of a Force Majeure Event, Golvero’s obligations under these Terms, including order fulfillment and shipping commitments, shall be suspended to the extent that performance is prevented or delayed by the Force Majeure Event.
If a Force Majeure Event prevents Golvero from fulfilling a confirmed order for more than thirty (30) calendar days, either Golvero or you may cancel the affected order by written notice to the other party, and Golvero shall promptly issue a full refund of any amounts paid for the unfulfilled order(s). The occurrence of a Force Majeure Event shall not relieve you of your obligation to make payments for products already delivered prior to the commencement of the Force Majeure Event.
No failure, delay, or omission by Golvero or ValTerLuX DynastY INC. in exercising any right, remedy, power, or privilege under these Terms or applicable law shall operate as a waiver of that or any other right, remedy, power, or privilege. No single or partial exercise of any right, remedy, power, or privilege under these Terms shall preclude any other or further exercise of the same or of any other right, remedy, power, or privilege.
A waiver of any breach or default under these Terms shall not be deemed a continuing waiver or a waiver of any other breach or default, whether of the same or a different provision. For a waiver to be legally effective, it must be set forth in an express written instrument signed by an authorized representative of ValTerLuX DynastY INC.. No oral statement, course of dealing, course of performance, or prior or subsequent conduct by Golvero or ValTerLuX DynastY INC. shall constitute or be construed as a waiver of any provision of these Terms.
You may not assign, delegate, sublicense, transfer, or otherwise dispose of any of your rights or obligations under these Terms, in whole or in part, whether voluntarily, involuntarily, by operation of law, or otherwise, without the prior written consent of an authorized officer of ValTerLuX DynastY INC.. Any purported assignment in violation of this provision shall be null and void from inception.
Golvero and ValTerLuX DynastY INC. may freely assign, transfer, or delegate all or any portion of their rights and obligations under these Terms without restriction and without notice to you, including in connection with a merger, acquisition, change of control, corporate restructuring, sale of substantially all of their assets, or any other business combination. Following any such assignment, the assignee shall be bound by these Terms and shall have all rights and obligations of Golvero and ValTerLuX DynastY INC. hereunder. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
All notices, requests, demands, legal process, or other formal communications required or permitted to be given under these Terms (“Notices”) shall be in writing and shall be deemed to have been duly and properly given when: (a) delivered in person to the receiving party; (b) sent by a nationally recognized overnight courier service with tracking and confirmation of delivery; (c) sent by certified or registered U.S. mail with return receipt requested; or (d) sent by email to the designated address with confirmation of receipt by the receiving party through a written reply or automated read receipt.
Notices to Golvero and ValTerLuX DynastY INC. must be directed to the Legal Department at: legal@golvero.com. Email notices to Golvero are only effective upon receipt of an explicit written acknowledgment from an authorized representative of ValTerLuX DynastY INC.. Notices sent solely to a general customer service address or through the Site’s standard contact form shall not constitute effective legal notice under this Section.
Notices from Golvero to you may be delivered to the email address associated with your account or, at Golvero’s option, posted as a conspicuous notice on the Site. It is your responsibility to keep your email address current and to regularly check the Site for posted notices. Golvero is not responsible for your failure to receive a notice that was sent to the email address on file or posted on the Site in a reasonably conspicuous manner.